Goldex Cookie Policy and Browser Consent

Last updated: June 2, 2026

This Cookie Policy explains how Goldex, operated by NovaForge LTD under Anjouan licence ALSI-152406028-FI2, uses cookies and similar tracking technologies on its website. It describes what cookies are collected, why they are used, and how users can manage their preferences. This policy should be read alongside the Goldex Privacy Policy, which covers the broader processing of personal data.

The scope of this policy applies to all visitors and registered users accessing Goldex through desktop or mobile browsers, including Android and iOS browser-based access. It covers all pages and services available on the Goldex platform, including the casino, sportsbook, and account areas.

Interpretation and Definitions

This section standardises the key terms used throughout this Cookie Policy. Understanding these definitions helps users interpret their rights and the obligations of Goldex clearly and consistently.

Core Terms Explained

"Company" refers to NovaForge LTD, the operator of the Goldex platform, licensed under reference ALSI-152406028-FI2 by the Gaming Board of Anjouan. "Website" means the Goldex online casino and sportsbook service accessible to Australian users.

"Cookies" are small data files placed on a user's device by the website during browsing. "User" or "you" refers to any individual accessing or using the Goldex website, whether registered or not. "Device" includes any hardware used to access the site, such as a desktop computer, smartphone, or tablet.

Processing and Consent

"Processing" refers to any operation performed on personal data, including collection, storage, and use. "Consent" means a freely given, specific, and informed agreement by the user to the placement or reading of cookies on their device. Consent may be withdrawn at any time through browser settings or the site's cookie management interface.

What Cookies Are

Cookies are a standard part of how modern websites operate. This section explains the basic mechanics of cookies and how they relate to the data collected during a visit to Goldex.

How Cookies Work

When a user visits Goldex, the web server sends a small text file to the user's browser, which stores it on the device. On subsequent visits, the browser sends this file back to the server, allowing the site to recognise the device and recall certain settings or session states. No cookie contains executable code or software of any kind.

Cookies collect non-sensitive technical identifiers, such as session tokens, preference flags, and anonymised usage data. They do not independently store names, payment details, or identification documents. Where cookies are linked to personal data processing, this is governed by the Goldex Privacy Policy.

Cookies and Personal Data

Some cookies may be associated with a user's account or browsing behaviour in a way that qualifies as personal data under applicable data protection standards. In such cases, the collection and use of that data is subject to the same protections and user rights described in the Privacy Policy. The connection between cookie data and account identity is only made when a user is logged in or has provided prior consent.

Types of Cookies Used

Goldex uses two primary types of cookies, distinguished by how long they remain on a user's device. Understanding the difference helps users manage their preferences more effectively.

Session Cookies

Session cookies are temporary and exist only for the duration of a single browsing session. They are deleted automatically when the user closes their browser. On Goldex, session cookies are used to maintain login state, preserve in-progress actions such as bet placement or game loading, and pass security tokens between pages within the same visit.

Persistent Cookies

Persistent cookies remain on the device after the browser is closed, for a defined period set at the time of placement. They allow the site to recognise returning users and recall preferences set in a previous session. Goldex uses persistent cookies for functionality such as language selection, remembered login identifiers, and promotional attribution tracking. The retention period for persistent cookies varies by category and purpose, and is outlined further in this policy.

Cookie Categories

Cookies used on Goldex are grouped into categories based on their function. Each category serves a distinct operational or compliance purpose. The table below summarises the categories and their roles.

Essential Cookies

Essential cookies are required for the Goldex website to function. They support user authentication, maintain secure sessions, and enable core account features such as login, payment processing, and KYC verification flows. Without essential cookies, the site cannot operate correctly, and services including deposits, withdrawals, and game access would be unavailable.

These cookies do not require user consent under applicable frameworks because they are strictly necessary for service delivery. They cannot be disabled without significantly impairing the user's ability to access Goldex.

Functionality Cookies

Functionality cookies store user preferences to improve the browsing experience. Examples include language selection, display preferences, and whether a user has acknowledged certain notifications. These cookies are set with consent and can be disabled, though doing so may affect how the site displays or behaves across sessions.

How Cookies Are Used on Goldex

Cookies serve specific operational roles across the Goldex platform. The following explains how cookie data is applied in practice, from authentication through to performance monitoring.

Authentication and Account Security

When a user logs in to their Goldex account, session cookies are issued to maintain that authenticated state across pages. These tokens are used to verify identity on each server request during the session, preventing unauthorised access. Security cookies also support risk checks connected to account activity, payment events, and KYC trigger points.

Preferences and Site Performance

Persistent functionality cookies store settings such as preferred language, opted-in notifications, and UI display preferences. These allow returning users to access the site without re-entering settings on each visit. Analytical cookies collect anonymised data on page load times, navigation paths, and feature usage. This data is used to identify and address performance issues rather than to identify individual users.

Promotional and Affiliate Attribution

Targeting cookies are used to track how users arrived at Goldex, including through affiliate links or promotional campaigns. This data supports the accurate attribution of welcome bonuses and other promotion-specific offers such as the 120% up to AUD 750 welcome package. Attribution data is tied to session identifiers and not directly to personal account records unless a registration is completed.

User Choices and Cookie Control

Users have control over non-essential cookies. This section explains the available options and what effects each choice may have on the Goldex experience.

Disabling Non-Essential Cookies

Non-essential cookies, including functional, analytical, and targeting categories, can be declined or disabled. Users can manage these preferences through their browser settings or through any cookie consent interface provided on the site. Disabling these cookies will not prevent access to essential services but may affect features such as saved preferences and session continuity between visits.

Essential and compliance cookies cannot be disabled through standard browser controls, as they are necessary for security and legal obligations including AML checks and KYC event logging.

Deleting Existing Cookies

Users can delete cookies already stored on their device through browser settings. Deleting all cookies will remove session data, saved preferences, and any remembered login identifiers. After deletion, the site will treat the device as a new visit. Users should note that deleting cookies does not affect personal data processed and retained by Goldex independently of cookie storage, such as account records or transaction history.

Consequences of Disabling Cookies

The following describes how disabling each cookie type may affect site functionality:

• 🔐 Disabling essential cookies prevents login and account access
• 📝 Disabling functional cookies removes saved preferences and language settings
• 📈 Disabling analytical cookies removes performance tracking without affecting site access
• 🎪 Disabling targeting cookies may prevent correct attribution of promotional offers
• 🧾 Compliance cookies remain active regardless of user preference

Managing Cookies in Your Browser

Most browsers include built-in tools for managing cookie preferences. The steps below cover the most commonly used browsers accessed by Australian users on Goldex.

Chrome and Firefox

In Google Chrome, navigate to Settings, then Privacy and Security, then Cookies and Other Site Data. From here, users can block all third-party cookies, clear existing cookies, or manage exceptions for specific sites. In Mozilla Firefox, open Settings, then Privacy and Security, then Cookies and Site Data. Firefox offers granular options including standard, strict, and custom content blocking modes.

Safari and Other Browsers

On iPhone and iPad, Safari cookie settings are found under Settings, then Safari, then Privacy and Security. The "Block All Cookies" toggle disables all cookie storage, which will affect site functionality as described above. For other browsers including Microsoft Edge and Opera, cookie management is typically located within the Privacy or Security section of browser settings. Users should refer to their browser's official support documentation for precise navigation steps.

The table below summarises cookie retention periods by category:

Third-Party Cookies

Some cookies placed on the Goldex site originate from third-party services integrated into the platform. These include game providers, analytics tools, and affiliate tracking systems.

Provider and Analytics Integrations

Game content from providers such as Pragmatic Play, Microgaming, and Evoplay may set their own session-level cookies to support game loading and state management. These cookies are governed by the respective provider's own privacy and data policies. Goldex does not control the content of third-party cookies, and users should consult each provider's policy for details.

Affiliate and Marketing Tags

Third-party marketing and affiliate networks may place targeting cookies when a user arrives at Goldex via a tracked link. These cookies record referral data for the purpose of bonus attribution. They do not access account data or personal details held by Goldex. Users can block these through browser settings or by declining non-essential cookies at the consent stage.

Data Retention and Security

Cookie-related data is subject to standard security and retention practices at Goldex. This section clarifies how that data is handled and protected.

Storage and Protection

Data collected through cookies is stored using industry-standard security measures. Session tokens are encrypted in transit and expire automatically at session end. Persistent cookie identifiers are stored securely and are not transmitted to unauthorised third parties. Where cookie data intersects with personal data processing, it is handled in accordance with the Goldex Privacy Policy and applicable data protection obligations under the Anjouan licensing framework.

Retention Periods

Session cookies are deleted when the browser closes. Persistent cookies are retained for periods specific to their function, as outlined in the retention table above. Compliance-related cookie data may be retained for longer periods where required by AML obligations or legal proceedings. Users may request information about data retention by contacting Goldex support through the methods listed below.

Compliance and Legal Basis

The use of cookies by Goldex is grounded in both operational necessity and user consent, depending on the category. This section outlines the legal basis for each type of cookie processing.

Legal Basis by Category

Essential and compliance cookies are processed on the basis of legitimate interests and legal obligation. They are required for account security, fraud detection, KYC processing, and AML compliance. No user consent is required for these categories, as their use is inseparable from the delivery of the service.

Functional, analytical, and targeting cookies are processed on the basis of user consent. Consent is collected at the point of first visit and can be reviewed or withdrawn at any time. Processing of optional cookie data ceases promptly once consent is withdrawn, though this does not affect any data already collected prior to withdrawal.

Policy Updates

This Cookie Policy may be updated to reflect changes in technology, legal requirements, or the services offered on Goldex. Updates will be indicated by a revised "Last updated" date at the top of this page. Users are encouraged to review this policy periodically. Continued use of the site following a policy update constitutes acceptance of the revised terms as they apply to cookie usage.

Contact for Cookie Queries

Users with questions about this Cookie Policy or cookie-related data processing can reach Goldex through the support channels available on the site.

Support Channels

Goldex provides live chat and a help centre for user enquiries. These channels handle requests related to cookie consent, data access, and privacy questions. Live chat is accessible directly from the site and is the fastest route for general support queries.

For formal requests regarding personal data, including data subject access or deletion requests, users should submit their enquiry through the official support flow. Goldex will acknowledge and process requests in accordance with the applicable data protection framework and KYC team review timelines of up to 10 days where document review is involved.